The advancement of technology has contributed to the increase in popularity for post-acute care in recent years. Improved infrastructure and faster communication have made it possible for patients, especially the elderly, to have the comfort of healing in the comfort of their own home. This has also helped hospitals as it ensures that patients can be safely moved out of their premises without compromising on quality and timely care. The customer was looking for a technology provider that could provide monitoring support services for daily technology support, and improve overall efficiency for their existing infrastructure setup.

Successfully establishing a robust and proactive infrastructure setup Establishing an infrastructure setup that was proactive rather than reactive helped in strengthening the network making it capable to take on any challenge. The dedicated team works round the clock 365 days a year, answering over 2500 calls per month with envious SLAs – including 99% calls answered within 12 seconds, with 99% first call resolution, producing delightful customer experience. Simplifying current processes for all end users The rehaul also involved a clean up of the existing network and applications to make it easier to operate across the board. This was useful in handing the users greater control over the overall network without excessive reliance or dependence on technical staff. Building a system geared towards ensuring customer delight The enhanced customer satisfaction levels as a result of faster, more accurate resolution that continues to become more efficient with time is a testimony to our commitment towards constantly generating value for our customers. We believe in building lasting partnerships with our customers that increasingly create process efficiencies, reduce their support cost, and provide quicker return on investment.