Our initial assessment involved going into existing systems and networks to understand how the customer was handling tasks across the patient and provider network. It helped us understand the gaps that existed in the current infrastructure network. Once the gaps in the network were identified, our team of experts analysed the existing framework to offer key recommendations that were focused around filling these gaps in a manner that ensured a stable and more reliable infrastructure setup.

The key functionalities of the offering included:

• A large part of the modernization process involved offering targeted recommendations that could improve every stage of the planning and execution of patient care services
• Identifying gaps in the existing process and streamlining with a focus on compliance and risk mitigation. This also helped in strengthening the system against data breach in order to protect the thousands of patient records that at the time were extremely vulnerable to security and privacy threats
• Establishing a system of constant supervision and monitoring that could ensure smooth functioning with minimal support